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Providence Health & Services Operations Telecom Engineer - ShoreTel in Richland, Washington


Providence St. Joseph Health is calling an Operations Telecom Engineer - ShoreTel to work out of our office location in Richland, WA.

We are seeking a Operations Telecom Engineer to be responsible for delivery of highly complex Telecom engineering and operations. Uses their technical expertise to provide a range of services and solutions revolving around different modes of communication and information transfer, such as wireless telephony services (ShoreTel), radio and satellite communications, internet and broadband technologies.

In this position you will have the following responsibilities:

  • Responsible for analysis, creation, deployment, software configuration, and complex troubleshooting of enterprise telecom technology and solutions which support critical care, clinical systems and business operations. Ensures the highest levels of engineering standards are delivered and executed in production, while supporting the design and development of telecom infrastructure across the enterprise and/or in centralized, regional or ministry-based environments.

  • Executes major incident resolution of highly complex and advanced IP voice, LAN, WLAN, VLAN, and WAN technologies.

  • Ensures data integrity and throughput using appropriate monitoring and alerting techniques and process.

  • Ensures expected levels of information security through delivery of operational best practices for network security and remediation.

  • Researches and resolves technical issues and lead problem resolution activities.

  • Ensures governance to established Policies, Procedures and HW/SW Standards.


Required qualifications for this position include:

  • Bachelor's Degree Computer Science, Engineering or MIS. or equivalent educ/experience

  • 3 years of IT industry experience supporting production networks in a 24x7 environment.

  • Experience with ShoreTel Phone Systems (3 years) required

  • Experience with ShoreTel Call Center software, specifically with Workgroup and Enterprise Contact Center (ECC) required.

  • 2 years of Telecom IT related experience with a Bachelor’s degree.

  • 6 years of Telecom IT related experience without a degree.

Preferred qualifications for this position include:

  • Current entry-level Avaya, Cisco, and/or Juniper certification.

  • Telecommunications related certifications and/or Low Voltage license highly desirable.

  • ITIL certification desired.

About the department you will serv e.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence St. Joseph health from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Information Technology

Location: Washington-Richland

Req ID: 229909